AI Copilot billing emails and failed payments
TradingView emails you about key billing events for the AI add-on, and handles a failed renewal in a set way. This page explains both.
CONTENTS:
Emails you'll receive
You'll get an email for each of these events:
- A successful first payment.
- A successful monthly renewal.
- A failed renewal payment.
- A cancellation confirmation.
- A refund confirmation, when Support processes a refund.
Each payment email includes your package, the amount, tax, and the billing period, so you have a record of what you paid for.
When a renewal payment fails
On your renewal date, TradingView tries to charge your payment method. If that fails, it tries again — up to three attempts in total.
If all three attempts fail:
- The add-on isn't renewed and your monthly usage limit isn't refreshed.
- AI Copilot access from the add-on is suspended.
- You get a failed-payment email letting you know.
- AI Copilot shows a payment-recovery entry point so you can fix your payment and restore access.
To get access back, update your payment method in your settings so a payment can go through.
Billing or access problems
If you run into a payment or access issue that these steps don't solve, contact Support. As an AI add-on holder, you can open a ticket about add-on billing, usage limits, refunds, and technical issues.